Terms & Conditions

Confidentiality:

Under the Data Protection Act 1998, any information concerning the customer and their respective records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Customers have the right to request copies of any and all their records we keep, on the proviso that we are given reasonable notice of such a request. Customers are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue customers with appropriate written information or copies of records as part of an agreed contract, for the benefit of both parties.

 

Privacy Policy:

We will not sell or share your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this company will only be in connection with the provision of agreed services and products.

 

Payment Process:

Details and personal information along with credit card details obtained from the cardholder are secured via eWay payment merchants and are not kept. The eWay payment gateway environment is hosted with Macquarie Telecom, one of the few hosting providers to also be PCI DSS compliant, further enhancing the levels of security.

eWay adhere to the highest security standards set by Visa and MasterCard. Their services are audited daily by McAfee to eliminate vulnerabilities.

 

Shipping and Returns Policy:

Australian orders take upto 4 working days, subject to postal location.

If the item is received damaged or opened, please return it back within 10 working days to receive a replacement item to the same value.

No refunds will be given if you have simply changed your mind.

 

Legal Disclaimer:

Legal Disclaimer: This product is not recommended for pregnant women. We advise consumers to consult their doctor or health care practitioner. Guava Tea does not claim or aim to cure or prevent any health related issues or diseases.

Guava Tea logo (Green tea cup with Guava Tea wording) is a registered trademark of Guava Tea Unit Trust - 100% Australian Owned and Operated